FAQs

Delivery & Returns

HOW MUCH IS SHIPPING?

Flat rates Australia wide:
Standard $6
Express $9

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

All orders are dispatched in 1-2 business days.

Delivery times once dispatched:

STANDARD
Victoria 2-3 business days
NSW & SA 3-4 business days
WA 5-7 business days
Rest of Australia 3-5 business days

EXPRESS
Australia Wide 1-2 business days

DO YOU SHIP WORLDWIDE?

Yes! We do ship internationally to most countries. To find out more about shipping to your area specifically please read the Delivery Policy. If you can't find your country on our list get in touch and we can organise a custom delivery quote for you.

I CAN’T FIND MY TRACKING NUMBER, HOW CAN I TRACK MY ORDER?

Orders take 1-2 business days to dispatch so you won’t receive a tracking number right away.

It will be sent to your email as soon as your order is dispatched. Please check your junk email folder in case it ends up there by mistake.

If you still can’t find your tracking details please send us a message with your order number so we can help.

How is my order going to be sent? Do I need to sign for it?

Most orders are sent in a tracked Aus Post envelope (green for standard or yellow for express).

It will be left in your mail box as there is no need to sign for it.

DO YOU ACCEPT RETURNS?

Yes, we accept returns within 30 days of receiving your order.

To initiate a return simply log in using the email address you ordered with and follow the return prompts on the order page.

More return details here.

CAN I CANCEL MY ORDER?

Yes, you cancel your order up until it has been dispatched. Unfortunately after it has been sent out we can’t cancel or edit the order. Thank you for understanding. To cancel please send us an email via the contact form.

Sun Catchers

MY SUN CATCHER ISN'T MAKING RAINBOWS, WHAT'S GOING WRONG?

Sometimes it’s hard to catch the sun! Please visit our sun catcher help page for tips and tricks on how to get the best rainbows.

CAN YOU CREATE CUSTOM SUN CATCHERS?

Unfortunately we have closed orders for single custom sun catchers. We can only accept bulk custom sun catcher orders of 100pcs or above.

To get started please send us a message describing your ideal custom sun catcher and include a timeframe, quantity and budget. We'll get back to you with a quote and more info.

Do your Sun Catchers really make rainbows?

Yes! We guarantee that our sun catcher will make rainbows when the sun hits them.

We only use the highest quality material to make our sun catchers and we're constantly testing each new batch to ensure they create the best, brightest rainbows.

If you're having trouble getting rainbows to show up check out our tips page or send us an email so we can help.

Wholesale & Bulk Buy

DO YOU OFFER WHOLESALE?

Yes! We’re now accepting wholesale orders, and we’d love to partner with you. For more details or to apply, visit our Wholesale page here.

Who can buy wholesale with The Bubbly Type?

Any business can be a wholesaler with us but there are a few qualities we're looking for in particular.

Is your business a good fit?

We’re always on the lookout for vibrant, like-minded businesses to stock our products!

We love partnering with businesses that share our values, especially those with an eco-conscious mindset and a passion for supporting local and handmade. If your shop values sustainability and creativity, we’d love to hear from you!

Our products are a perfect match for:

✿ Florists: Add a thoughtful touch to your floral arrangements.

✿ Cafés: Offer customers unique, heartfelt greeting cards.

✿ Gift Shops: Stock fun, high-quality handmade gifts.

✿ Bookstores: Pair our designs with the perfect read.

✿ Design & Art Shops: Celebrate creativity with our unique stationery.

If this sounds like your business, become a stockist today and let’s create something amazing together! 💛

To apply please visit our Wholesale page here.

DO YOU DO BULK DISCOUNTS?

Yes, we're happy to negotiate a one off bulk order discount for select products for the general public.

Bulk orders can must start at 25pcs per product/design. Please send us a message and we will work with you to find the best price for your needs.

IS THERE ENOUGH STOCK FOR A BULK ORDER?

If you're looking for a large quantity for any specific product please get in touch. We can double check our stock levels for you. In the case there isn't enough, we can organise and order stock in for you provided the timeframe permits.

Gift Cards

Do you offer gift cards?

Yes! You can purchase a gift card here. You can choose from $25, $50, $75 or $100 amounts.

When do your gift cards expire?

Never! Gift cards do not have an expiry date. They are valid on all products and can be redeemed at check out by entering the unique gift card code (sent to the recipient via email).

You can also redeem gift cards in person at our markets. Simply show us your code and we can apply it on the spot.

Why isn't my gift card working?

If you're having issues redeeming your gift card we're here to help! Please send us a message via the contact form describing the issue and we'll be in touch asap to help.

Can't find the answer?

No worries! Leave us a message below and we'll do our best to help.